Ordering at Jarosch Bakery!

FAQs

1. Does Jarosch Bakery ship?
   We currently do not offer shipping.
2. Can I place an order for the same day?
   Sure! Same day orders may be placed by calling the bakery after 9:00am at 847-437-1234 and selecting option 1. Same day ordering is not available online. If we have the product you are looking for in stock, we will gladly hold it for you.
3. Can I place an order for the next day?
   Next day orders must be placed by 12:00pm the previous day. You can place your order online, in person or by calling 847-437-1234 and selecting option 2. Monday orders must be placed the Friday before. Next day orders are not available for custom cakes.
4. How can I order a custom cake?
   Custom cake orders must be placed in the store or over the phone. We currently do not take custom/decorated cake orders online or via email. We need at least 48 hours lead time for custom cakes. For tiered cakes, we need two weeks notice and we ask that you make an appointment to speak with one of our cake specialists.
5. How far in advance can I preorder?
   Technically you can order weeks - even months - in advance! However, please keep in mind that we change specials and seasonal items monthly so certain products won't be available. Check product descriptions for availability restrictions.
6. What if I need to cancel my order or make changes?
   Please call the bakery at 847-437-1234 and our staff will assist you with your order. We DO NOT accept changes via email. Changes for custom cakes are accepted up to 3 days before the pick up date.
7. If I don't arrive at my designated pickup time, will you discard my order? No. Orders are packed according to the time given for pick up. You can pick up any time AFTER the time you selected. With the exception of holidays, we will hold onto your order until at least the next day. We will try to place a courtesy call if you're late picking up.
8. What if I want to pick up an order at an earlier time than your online store allows?
   Some of our products are not available before 8:30am. Please call the bakery to see if your chosen items are available earlier. Orders are packed according to the time selected and will not be ready prior to that time.
9. I have a custom request, how do I order?
   All custom orders must be placed over the phone or in person with a staff member.
10. What do I do when I get to your bakery to pickup my order?
    Please take a number upon entering. Our associates will be with you shortly to assist you!
11. Can I still shop when I come to pickup my order?
    Of course! The staff member assisting you will not only get your order, but will also pack any additional items you'd like, and then you'll be rung up for those extra items at the register.
12. What if I want my order delivered?
    Jarosch Bakery does deliver throughout a limited area. We ask that those orders be placed via phone with a staff member. Online ordering is for pick-up only. For more info about Delivery, visit our Hours & Delivery page.
13. Do I need to pay ahead for orders?
    All orders must be paid in full at the time of ordering. Our software system will not process the order without payment. You can pay by phone, in store or we can send you a payment request to pay online through a secure portal.
14. Can I send someone else to pick up my order?
    You can send someone (like a family member, a friend, or a coworker) to pick up your order as long as the person picking up has your first and last name, your full phone number, and an idea of what you ordered. PLEASE DO NOT PUT THE ORDER UNDER THE NAME OF THE PERSON PICKING UP. If we have questions regarding the order, we need to speak to the person who placed it originally, not the person picking it up. We discourage sending Uber drivers or other courier services because they typically do not have all the information needed to ensure that they’re picking up the correct order.